SoftVendor
Refund Policy
Last updated: 5 October 2026
This Refund Policy applies to all digital products (software downloads) sold on SoftVendor (soft-vendor.com). By purchasing, you accept the terms below.
1. One-time payment, lifetime use
Our products are sold as a one-time payment that grants you a lifetime license to use the downloaded software. We do not sell subscriptions.
2. Non-refundable once delivered
Because our products are digital and delivered instantly, all sales are final once the product has been delivered to you — that is, once you have downloaded the software or accessed the download link. After delivery the product cannot be returned and no refund will be issued.
3. Requests before delivery
If you have paid but have not yet downloaded the product and wish to cancel, contact us at [email protected] before downloading. If the product has not been delivered, we may issue a refund at our discretion.
4. Your explicit consent
At checkout you must confirm that you agree that digital products are non-refundable once delivered. Where required by law (for example, consumers in the EU or UK), you expressly request immediate delivery of the digital content and acknowledge that you lose your statutory right of withdrawal once delivery begins. You further agree not to resell, redistribute or sublicense this software.
5. Defective or not-as-described products
If a product is defective, corrupted, or materially different from its description, contact us within 14 days of purchase and we will fix the issue or, if we cannot, provide a refund. This is in addition to any rights you have under applicable law.
6. Chargebacks and disputes
If a payment is disputed, we provide Stripe with the customer's acceptance of this policy together with the download records (time, IP address and device type) to demonstrate that the product was delivered. We reserve the right to contest chargebacks for delivered products.
7. Contact
Questions about refunds? Email [email protected].